Theme Joomla Templates

LumoMongo replied Mail me

Hi, I have responded via support - this is a usual problem which occurs usually with either server permissions errors or fixed / relative path errors to the Javascript control files. If you could send us a super admin user / pass - we will have a look.

As for the emails bouncing back to you from support - this concerns me - could you please mail the bounced back email to me? You can just add it to my support reply mail to you.

mike replied Sent details

Thanks for the quick reply Lumo.
I have sent you the super admin details through a webmail a/c.

The e-mails I sent earlier bounced back because of a 550 relay error (a settings conflict on my side - nothing to do with you guys.) Thanks

LumoMongo replied check file/folder permissions

Hello! good news (for us) about the bouncing emails.
Can you check the file / folder permissions for these 2 files:
FILE 1
FILE 2
If you open the links above you will see you get a server error 500 – which means the file cannot be opened. You should see the file as the below example:

http://nzmike.com/templates/fusionlite/js/tips.js

(this is just an example, showing you the file opened and readable)

Edit: Went through it all - and permissions on your server down to the root template folder had to be set to CHMOD 755 all is fixed now.
You can check this if anything else stops working in your Cpanel error log - very helpful - also shows other errors to keep your site sorted!

mike replied Thanks Lumo

Just received your email. Thanks heaps for taking the time to sort this for me

LumoMongo replied No problem

Glad I could help out